Each dress is made to order from us, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
1, For sample dress that you email me for this request( dresses are in standard size with picture color(size must be less than or equal to US14) can be returned freely, Contact us within 2 days after you receive goods, we can't accept return of goods more than one month.
2, For normal order or custom order(Color not as picture shown or Custom Size) and Plus size(larger than US14),If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
3, Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4, Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5, Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
6,Original shipping is non-refundable.
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1, Send dress back to get full payment back.
2, get 50% discount to keep it.
3, We will remake one and send it as soon as possible, the first dress no need to send back.